Privacy Policy

The data controller responsible for your personal data is TOO FORES, registered in the Republic of Kazakhstan. By using our website at fores.kz, you agree to the terms of this Privacy Policy.

If you have any questions about how we handle your data, you may contact us at any time through the contact details provided in Section 8 of this policy.

When you register or use our platform, we may collect the following personal data:

• Full name (first name and last name)
• Email address
• Phone number
• IIN / BIN (for company accounts)
• Delivery address
• Purchase and order history
• Device and browser information (cookies, IP address)

We use your personal data for the following purposes:

• To process your orders and deliver products
• To manage your account and provide customer support
• To send order confirmations and updates via email or SMS
• To improve our website and services based on usage patterns
• To comply with legal obligations under Kazakhstani law
• To prevent fraud and ensure the security of our platform

We do not sell or rent your personal data to third parties. Your data may be shared only in the following limited circumstances:

• With logistics and courier partners to fulfill your delivery
• With payment processors to handle transactions securely
• With government or regulatory authorities when required by law
• With trusted service providers who assist us in operating the platform, under strict confidentiality agreements

Our website uses cookies to enhance your browsing experience, remember your preferences (such as language settings), and analyze how visitors use our site.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

• Essential cookies: Required for the site to function properly (login session, cart)
• Preference cookies: Store your language and display settings
• Analytics cookies: Help us understand how our site is used (anonymized)

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Account data is retained for the duration of your account's activity and for a reasonable period thereafter.

You may request the deletion of your account and associated data at any time by contacting us. Certain data may be retained longer if required for legal, tax, or audit purposes.

Request Account Deletion

As a user of our platform, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the data we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete data
• Right to erasure: You may request deletion of your personal data
• Right to object: You may object to the processing of your data in certain circumstances
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details below.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us: